Last edited by Melabar
Monday, May 11, 2020 | History

5 edition of 101 Activities for Delivering Knock Your Socks Off Service found in the catalog.

101 Activities for Delivering Knock Your Socks Off Service

by Jill Applegate

  • 193 Want to read
  • 18 Currently reading

Published by AMACOM Books in New York .
Written in English


The Physical Object
FormatElectronic resource
ID Numbers
Open LibraryOL24272935M
ISBN 109780814414453

  For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for /5(29). "Knock Your Socks Off Service isn't just good customer service. It has become the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson to thank for it. For everybody who loved Delivering Knock Your Socks Off Service, here's the sequel -- Knock Your Socks Off Answers, the latest in Zemke's best-selling series/5.

Delivering knock your socks off service Item Preview remove-circle Internet Archive Contributor Internet Archive Language English. Addeddate Bookplateleaf Internet Archive Books. Scanned in China. Uploaded by Tracey Gutierres on J Pages: In order to keep them coming back, you can't just give them good, or even great, customer service you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for.

Buy Delivering Knock Your Socks Off Service 4 by Performance Research Associates (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders/5(11). With Sustaining Knock Your Socks Off Service. Ron Zemke's first two books showed Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months.3/5(1).


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101 Activities for Delivering Knock Your Socks Off Service by Jill Applegate Download PDF EPUB FB2

The latest addition to the best-selling Knock Your Socks Off Service® series, Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs/5(4).

The latest addition to the best-selling Knock Your Socks Off Service® series, Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs/5(4).

The latest addition to the best-selling Knock Your Socks Off Service(R) series, Activities for Delivering Knock Your Socks Off Service teaches customer service professionals valuable ways to help their organizations provide world-class service.

These simple but effective activities take only minutes, but deliver truly powerful, lasting : AMACOM. Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Ann Thomas Paperback $ Only 3 left in stock - order soon.

Sold by Emilia's Bookstore and ships from Amazon by:   READ FREE Ebooks Activities for Delivering Knock Your Socks Off Service Knock Your Socks Off Series Full EBook.

Get this from a library. activities for delivering knock your socks off service. [Ann Thomas; Jill Applegate; Performance Research Associates.] -- "The ultimate activity guide to mastering the art of exceptional customer service.

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can. [Read book] Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off.

The perfect addition to best-selling author Ron Zemke’s Knock Your Socks Off Service® book series, Activities for Delivering Knock Your Socks Off Service provides readers with practical tools to help meet their customers’ needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them /5(4).

Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Ann Thomas Paperback $ Only 1 left in stock - order soon.

Sold by North Star LLC and ships from Amazon by: Get this from a library. activities for delivering knock your socks off service.

[Ann Thomas; Jill Applegate; Performance Research Associates.] -- Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge.

The latest addition. To see what your friends thought of this book, please sign up. Reader Q&A To ask other readers questions about Delivering Knock Your Socks Off Service, please sign up/5.

Activities for Delivering Knock Your Socks Off Service: Ann Thomas, Jill Applegate: Books - (4). Delivering Knock Your Socks Off Service is the best-selling frontline customer service book ever published.

It delivers the strategies, techniques and tips to keep your customers happy. And as everyone knows, a happy customer is a paying customer. But extraordinary customer service brings more – a real competitive edge, a better. Knock Your Socks Off Service, is the step by step playbook on handling any customer.

This book lists many ways that anyone could use to improve there people skills. Also you will learn the fine art of depersonalizing a situation when someone is attacking you verbally/5. In Delivering Knock Your Socks Off Service, Performance Research Associates - with some editorial help from Ron Zemke - highlight the main principles and techniques involved in providing great customer service and resolving customer lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples.

However, much of the information seems very familiar 9/10(). "Delivering Knock Your Socks Off Service" is a wonderful introduction to the topic of customer service. Anderson and Zemke have written a book that works well for readers from fast food clerks to sales executives, and everyone in between.5/5(5).

description: Product Description: An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations.

The stories and examples are updated, and there are cartoons by John Bush. We have taken those lessons in hand and to heart, and we present here for your consideration the Delivering Knock Your Socks Off Service: 20th. Anniversary Edition. You’ll notice something new in the back matter of this edition: We have included a cross reference feature that ties back to our book, Activities for Knock Your.

Socks Off Brand: AMACOM. Editions for Delivering Knock Your Socks Off Service: (Paperback published in ), X (Paperback published in ), (Kindle Edition Cited by:   Buy Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) 5 by Assoc Performance (ISBN: ) from Amazon's Book Store.

Everyday low prices and free delivery on eligible orders/5(28). Delivering knock your socks off service. [Performance Research Associates.;] This book gives readers tips and strategies to help them meet customers' expectations and The generational divide: serving age-diverse customers ; Delivering seamless socks off service.

Coworkers as partners: communicating across functions -- Exceptional.Get this from a library! Delivering knock your socks off service.

[Performance Associates, Inc.;] -- Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences.In Delivering Knock Your Socks Off Service, Performance Research Associates - with some editorial help from Ron Zemke - highlight the main principles and techniques involved in providing great customer service and resolving customer problems.

This lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples.